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Consumer Duty

Our Consumer Duty Hub brings together recent developments, insights, webinars and videos from our Financial Services, Insurance and Litigation lawyers and our Consulting team on a range of Consumer Duty-related topics.

Know-how

What's new?

Beyond buy-out: Member experience, consumer duty and trustee comfort

Stablecoins: FCA publishes policy statement with final rules for non-systemic UK-issued qualifying stablecoins

ESG Focus: UK/EU/International ESG Regulation Monthly Round-Up – June 2026

HLC Pensions Law Digest 3 July 2026

FCA consults on scope and proportionality of the Consumer Duty

All change: Reform of the UK Financial Ombudsman Service and the redress system

UK FCA’s 2026/27 Work Programme and Perimeter Report: Regulator aims for smarter, more effective regulation to respond to evolving external environment

Credit information: FCA-led remedies proposals published

UK FCA publishes first issue of Enforcement Watch

Key considerations for firms contemplating crypto-linked notes to retail in the UK

HL UK Pensions Law Digest 6 February 2026

Key takeaways from FCA Consultation Paper 26/4 on the application of the FCA handbook for regulated cryptoasset activities

See all Know-how

Topics

Planning your project

This topic collects relevant know-how that is designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to planning your project.

Outcome 1: Products and services

This is part of a series of guides designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to products and services.

Outcome 2: Price and value

This is part of a series of guides designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to price and value.

Outcome 3: Consumer understanding

This is part of a series of guides designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to consumer understanding.

Outcome 4: Consumer support

This is part of a series of guides designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to consumer support.

The cross-cutting rules

This is part of a series of guides designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to the cross-cutting rules.

Data and MI (monitoring and evaluation)

This is part of a series of guides designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to Data and MI (monitoring and evaluation).

Relationships with third parties

This is part of a series of guides designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to relationships with third parties.

Litigation and enforcement

This is part of a series of guides designed to help your organisation better understand the requirements of the FCA’s new Consumer Duty as it relates to litigation and enforcement.

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